IT Manager

Date Posted: 02/26/2024

Location: General

Job Description

Our client is actively seeking an IT Manager with at least 5 years of experience, preferably in a law firm environment. This person will be responsible for all internal IT functional needs, including in-house IT support on all levels, being the point of contact for all IT trials from setup to break down, and have a strong management mentality to help develop collaborate and ensure the best way forward while being in alignment with our core values and firm policy.

Role and Responsibilities

Management

• Participate in developing and implementing a comprehensive technology strategy aligned with the firm’s overall objectives.
• Collaborate with firm leadership to identify and prioritize technology needs that enhance operational efficiency and support business growth.
• Ensure the stability, security, and scalability of the firm’s technology infrastructure and software.
• Oversee the deployment and maintenance of hardware, software, and network systems, ensuring that needs are met.
• Assist in developing and implementing cybersecurity measures to safeguard company data and systems.
• Manage the technology budget, ensuring optimal resource allocation and cost-effectiveness.
• Coordinate with our outsourced IT provider to manage and support IT initiatives.
• Manage and evaluate third-party IT vendor relationships/contracts
• Provide expertise on technology best practices
• Perform IT needs assessments, technology, and vendor selections, focusing on building best practices while controlling costs.
• Manage data backup program.
• Manage IT, team members

Support Responsibilities

• Provide day-to-day desktop/helpdesk assistance to firm employees
• IT equipment and software procurement and tracking
• Maintain inventory of all IT equipment and make sure hardware drivers are current.
• Identify opportunities to train team members and build technology skills
• Support other activities and projects as assigned or dictated by business priorities
• Utilize, maintain, and troubleshoot litigation support software applications, databases, and networks.
• Handle technical issues, including user support in the office and/or at trial, including after-hours requests.
• Assist with conference room meeting technology including AV needs.
• Assist the E-Discovery team with data transfer as needed.

Trial Support

• Coordinate transportation of IT equipment to hotel and/or courthouse
• Prepare and test equipment for shipping.
• Coordinate logistics for local and out-of-town trials, including evaluating hotels to ensure the hotels meet our residency and IT requirements.
• Order technical supplies and equipment for trial.
• Set up a war room for trial and maintain war room readiness during the trial.
• Test connectivity in the war room and courthouse for trial.
• Set up and maintain equipment and supplies for trial.
• Provide technical support during the trial in the office, offsite war room, and courtroom.
• Provide technical support in the virtual courtroom.
• Run errands for the trial team.

Qualifications and Education

• Bachelor’s degree in Information Technology, Computer Science, or related field; equivalent work experience will be considered
• 5 years of proven experience in a technology support role in a law firm
• In-depth knowledge of IT infrastructure, cybersecurity, and emerging technologies
• Hands-on experience in an IT support position with the ability to troubleshoot and resolve system and hardware issues
• Experience with Azure Cloud administration
• Prior experience working in a law firm or professional services organization is preferred.
• Excellent interpersonal communication skills
• Strong organizational skills, proven ability to multi-task, prioritize, analyze, organize, attention to detail, and follow through
• Commitment to excellent client service

SOFTWARE, TECHNOLOGY, AND APPLICATION EXPERIENCE

• Azure Cloud
• Intune
• Cisco Webex and Voip
• Active Directory
• O365 OneDrive, SharePoint, etc.
• Azure VPN
• Windows OS & Mac OS
• iManage
• LMS/RippeKingston
• SentinelOne
• Veeam
• Proofpoint
• Fortinet Firewall