Technical Solutions Manager
(TSM)

The Alchemy TSM is a tiered, annual, predefined services engagement. Serving as a conduit to the collective expertise and perspective of the Alchemy team, the TSM helps organizations scale talent, solve problems, deploy and maintain technology and make informed, strategic decisions.

Get more out of your technology investments

Alchemy’s TSM program brings industry leading subject matter expertise, a cross-platform perspective and a proven engagement methodology to ensure your organization is getting the most out of your technology.

Common Use Cases: Every organization is faced with unique challenges and the Alchemy TSM can provide value in many ways. Here are several common use cases but there are many more.

  • Lack of Product Knowledge – If you lost staff with legacy knowledge or simply don’t have the internal product resources, the TSM will bring the necessary consulting expertise to the table.
  • Environment Performance Issues – Benefit from Alchemy’s extensive experience advising on best practices within a complex technology environment.
  • Solution Success Assurance – Leverage the Alchemy TSM to ensure success from technology deployment throughout the solution lifecycle. When it’s critical, you can’t afford not to.
  • Strategic Planning – Pull from Alchemy’s industry leading advisory minds and cross-platform perspective to enrich or substantiate your strategic planning decisions.

A proven engagement model.

Alchemy’s TSM program consists of a proven cadence of engagements to ensure the most impactful outcome.

Elements of a TSM Engagement:
Assessment – Strategic evaluation equipt with gap analysis and a phased roadmap for remediation
Training Sessions – Tailored knowledge transfer from Alchemy SME to client stakeholders
Health Checks – Ensure the environment is optimally configured and in compliance with vendor(s) best practices
Operational Guidance – Backend guidance of environment needs
Program Status Report – A progress report against established goals and expectations
Planning Meetings – Create alignment on activities and tasks to ensure path to success
Platform Roadmaps – Vendor roadmap presentations
Workshops – Architecture, Operational, Modernization
Advisory Reports – Vendor/platform insight, releases, hot fixes and recommendations
Engagement Plan – Establishing expectations and setting course to success

A tiered approach suited for your specific needs.

The TSM program has three predefined annual engagement models built to match organizations’ unique business goals.

Pro

  • Engagement Kickoff
    • General Engagement Plan
  • On-Demand/On-Going
    • Advisory Reports (2 per year)
    • Workshops (1 per year)
  • Monthly
    • Recurring planning meetings (Monthly)
  • Quarterly
    • Program Status Report
    • Operational Guidance (4 Hours/Month)
  • Yearly
    • Health Checks (1 per year)
  •  

ProPlus

  • Engagement Kickoff
    • General Engagement Plan
  • On-Demand/On-Going
    • Advisory Reports (4 per year)
    • Training Sessions (1 per year)
    • Workshops (2 per year)
  • Monthly
    • Recurring planning meetings (Monthly)
    • Operational Guidance (8 Hours/Month)
  • Quarterly
    • Program Status Report
  • Yearly
    • Health Checks (1 per year)
    • Semi-Annual Engagement Plan
    • Platform Roadmaps (1 per year)
  •  

Premium

  • Engagement Kickoff
    • General Engagement Plan
  • On-Demand/On-Going
    • Advisory Reports (4 per year)
    • Training Sessions (2 per year)
    • Workshops (4 per year)
  • Monthly
    • Recurring planning meetings (Bi-Weekly)
    • Operational Guidance (10 Hours/Month)
  • Quarterly
    • Program Status Report
    • Quarterly Engagement Plan
  • Yearly
    • Health Checks (2 per year)
    • Assessments (1 per year)
    • Platform Roadmaps (2 per year)
  •  

For a consultation on which Alchemy Technical Solutions Manager offering is best for your organization, reach out to your Alchemy Account Manager or email us at info@alchemytechgroup.com.

Contact an Alchemist

Contact Alchemy Technology Group, and let the transformation begin.

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