Menu

Technical Solutions Manager
(TSM)

The Alchemy TSM is a tiered, annual, predefined services engagement. Serving as a conduit to the collective expertise and perspective of the Alchemy team, the TSM helps organizations scale talent, solve problems, deploy and maintain technology and make informed, strategic decisions.

Get more out of your technology investments

Alchemy’s TSM program brings industry leading subject matter expertise, a cross-platform perspective and a proven engagement methodology to ensure your organization is getting the most out of your technology.

Common Use Cases: Every organization is faced with unique challenges and the Alchemy TSM can provide value in many ways. Here are several common use cases but there are many more.

  • Lack of Product Knowledge – If you lost staff with legacy knowledge or simply don’t have the internal product resources, the TSM will bring the necessary consulting expertise to the table.
  • Environment Performance Issues – Benefit from Alchemy’s extensive experience advising on best practices within a complex technology environment.
  • Solution Success Assurance – Leverage the Alchemy TSM to ensure success from technology deployment throughout the solution lifecycle. When it’s critical, you can’t afford not to.
  • Strategic Planning – Pull from Alchemy’s industry leading advisory minds and cross-platform perspective to enrich or substantiate your strategic planning decisions.

A proven engagement model.

Alchemy’s TSM program consists of a proven cadence of engagements to ensure the desired outcome.

Elements of a TSM program:
Engagement Plan – Establishing expectations and strategic goals setting a course to success
Planning Meetings – Create alignment on activities and tasks to ensure path to success
Operational Guidance – Proactive guidance of environment needs
Workshops – Tailored knowledge transfer sessions from an Alchemy SME to client stakeholder for platform training and architectural, operational, and modernization strategies
Health Checks – Ensure the environment is optimally configured and in compliance with vendor(s) best practices
Program Dashboard / Status – Client stakeholder visibility to status of program deliverables and accomplishments

A tiered approach suited for your specific needs.

The TSM program has three predefined annual engagement models built to match organizations’ unique business goals.

Pro

  • Engagement Kickoff
    • General Engagement Plan
  • Recurring Planning Meetings
    • Monthly
  • Operational Guidance
    • 48 Hours per Year
  • Workshop
    • 2 per year
  • Health Check
    • 1 per year
  • Program Reporting and Planning
    • 2 per year

ProPlus

  • Engagement Kickoff
    • General Engagement Plan
  • Recurring Planning Meetings
    • Bimonthly
  • Operational Guidance
    • 96 Hours per Year
  • Workshop
    • 4 per year
  • Health Check
    • 1 per year
  • Program Reporting and Planning
    • 4 per year

Premium

  • Engagement Kickoff
    • General Engagement Plan
  • Recurring Planning Meetings
    • Bimonthly
  • Operational Guidance
    • 120 Hours per Year
  • Workshop
    • 8 per year
  • Health Check
    • 3 per year
  • Program Reporting and Planning
    • 4 per year

For a consultation on which Alchemy Technical Solutions Manager offering is best for your organization, reach out to your Alchemy Account Manager or email us at info@alchemytechgroup.com.