Alchemy Blog

Transform Your Microsoft Teams: Discover the Power of Operator Connect and UCaaS

For many organizations, adopting Microsoft’s native calling plans is not the most viable solution. Recognizing this, Alchemy Technology Group offers alternative strategies tailored to streamline applications and incorporate voice services into the Microsoft Teams environment.

Operator Connect vs. UCaaS with Native Teams Integration

We specialize in two robust solutions:

  • Operator Connect
  • UCaaS with Native Teams Integration

Each will address various business needs, ensuring you find the perfect fit for your organization.

Operator Connect: Simplifying PSTN Integration

Operator Connect, a feature within Microsoft Teams, facilitates the integration of Public Switched Telephone Network (PSTN) services. This solution aims to ease the transition of PSTN calling into Teams by collaborating with various telecom operators.

Benefits of Operator Connect:

  • Operator-Managed Infrastructure: Telecom operators manage PSTN services and Session Border Controllers (SBCs), reducing your need to handle internal hardware.
  • Ease of Deployment: Quick setup through the Microsoft Teams admin center helps you assign phone numbers effortlessly, significantly speeding up the deployment process.
  • Enhanced Support: Enjoy increased reliability with dedicated technical support and service level agreements provided by telecom operators.

UCaaS Provider with Native Teams Integration: Expanding Communication Capabilities

Unified Communications as a Service (UCaaS) providers deliver a cloud-based communication platform that seamlessly integrates with Microsoft Teams, offering additional features.

Benefits of UCaaS Integration:

  • Extended Capabilities: Enhance your Microsoft Teams experience with advanced features like call recording/reporting, Business SMS, eFax, and international calling options.
  • Unified Experience: All communication tools are integrated directly into the Microsoft Teams interface, streamlining your workflow and minimizing the need to switch between applications.

Choosing the Right Path for Your Organization

Selecting between Operator Connect and UCaaS with Native Teams Integration depends on your specific needs. Alchemy Tech Group is committed to guiding you through these options to discover your team’s most effective voice integration solution.

Ready to enhance your Microsoft Teams setup? Contact Alchemy Technology Group for a detailed consultation, and let’s optimize your communication strategy together.

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