Alchemy Blog

Navigating Change in the Unified Communications Landscape

In the ever-evolving world of technology, staying ahead of changes is crucial. The shift from traditional on-premises solutions to cloud-based platforms is one such change.



Mitel’s Strategic Move: What It Means for You

In a significant announcement on November 9, 2021, Mitel revealed plans to phase out the MiCloud Business/Connect platform in favor of a strategic alliance with RingCentral. This transition, culminating by June 30, 2024, marks a critical juncture for current MiCloud users.



Understanding the Impact

For businesses relying on MiCloud Business, this is a call to action. Exploring alternative telephony solutions now and building strategic migration plans is imperative.


To ensure a smooth and timely transition from MiCloud and alleviate the stress of this unexpected change, consider these steps:

  1. Start Planning: Begin your migration planning as soon as possible to avoid service interruptions. June 30, 2024, will arrive quickly!
  2. Explore Alternatives: RingCentral Message, Video, and Phone (MVP)™ is the recommended alternative by Mitel, offering features like advanced messaging, video meetings, telephony, and enterprise-grade reliability. However, several other options can be explored based on your needs.
  3. Seek Expert Guidance: We recommend booking a meeting with an Alchemy migration expert to ensure a smooth transition.
  4. Consider Hardware Compatibility: If you are using Mitel hardware, confirming compatibility with a new system is a significant consideration. For example, Mitel 6900 series phones are certified to work with RingCentral and other UCaaS Providers.
  5. Assess Financial Impact: Evaluate any financial implications of the migration, including potential promotions that might ease the transition. Some vendors offer discounts for customers needing to migrate off the MiCloud Business solution to help reduce unexpected expenses.

Facilitating Your Technological Shift

At Alchemy Technology Group, we understand the challenges of significant technological changes. That’s why we’re dedicated to guiding you through this transition, ensuring a smooth and worry-free shift to a new provider. Our team of experts is equipped with in-depth knowledge of the voice provider landscape and is ready to tailor solutions to your unique business needs.


Effortless Unified Communication Solutions

Our goal is to simplify your transition. Our experts will analyze your company’s feature and functionality needs and present you with optimal choices.


Act Now: Seamless Cloud Telephony Transition

Streamline your transition to a new telephony system. Schedule a Cloud Telephony Assessment, where our team leverages deep expertise to evaluate and recommend the best UCaaS and CCaaS solutions for your environment. This assessment focuses on aligning your telephony needs with business objectives, ensuring compliance, scalability, and efficiency. Don’t let the search for a new provider overwhelm your team. Let us guide you toward a seamless migration experience.



>Schedule an Assessment Today

Alchemist: Stevie Webb

Solutions Architect